This post may shock you... the Java Rocker is going to talk about legacy iSeries and AS/400! Before you panic, and call it the end of the world, let me continue. This post is about running all of the cool new Web 2.0 things on your IBM hardware. Really! Even in Cincinnati! Many people, (myself included) thought the old IBM hardware was only for RPG and COBOL (shudders). It turns out that IBM has been adding functionality to run Linux on the box. That means Wikis, Ecommerce, blogs, and web applications are now there for iSeries-AS/400 people. The catch is that your iSeries needs to be up to date, which sadly for most organizations is not. My IT consulting colleagues at STAR BASE are good with taking your tired old hardware and doing the maintenance necessary for the modernization piece. They get your hardware and software cleaned up and ready, so I can help you with all of the cool new application development projects that I have been talking about.
A common reference I hear in business today is that the Business Analyst (BA) is the bridge between the business and information technology staffs within the organization. This infers that the knowledge of getting from one to the other, or interacting with either is contained within the BA alone. The BA should not be the bridge, but the bridge builder. If the knowledge is contained only within the BA, if the BA should leave the organization, then the bridge is gone. If the BA is the bridge builder, then if he/she should leave, the knowledge remains within the Organization.As an IT Strategy Consultant developing IT solutions here in Cincinnati and Southwest Ohio, I go from organization to organization and see that turnover within the BA ranks inevitably causes a great learning curve; either to recover the knowledge that has just walked out the door or bringing the new BA up to speed and making them an effective contributor to the organization.
What all these organizations lack is an Enterprise Architecture, a fundamental artifact of the Business Analysis profession. This and other artifacts are the foundation of creating a Business Analysis Center of Excellence. There is a maturity path that all organizations take from having a community of BAs that serve the organization with no continuity or conformity of service through a mature level in which that continuity and conformity of service is establish; into a BA Center of Excellence, where all BAs within the organization have a common standards of practice, tools and resources from which to draw knowledge.
Where is your Organization on the maturity path to a BA Center of Excellence?
In Part one, I introduced the idea of Test Data Management or TDM. TDM is not something unique to IT Applications in Cincinnati, Dayton or to Ohio. It’s something that will need to be addressed nationwide. With more and more government regulations and data privacy concerns, it will be more and more important to not only manage production data, but also test data used for quality assurance as well.
One of the aspects of good TDM is for the obfuscation (sometimes referred to as de-identification or masking) of data values from a production database in order to make the test instances “safe”. One of the challenges is preserving data distributions and referential integrity–even across distributed database systems. This is particularly important in the healthcare and financial industries where PHI (Personal Health Information), social security numbers or banking information could get exposed.
Another aspect is the challenge of maintaining security around the test databases themselves. Many companies have tight security around production data, but next to none around test and developer data. Often this data is just a copy of production data that is not masked in any way. According to a Ponemon Institute study, data breach incidents cost U.S. companies $202 per compromised customer record in 2008, that is compared to $197 in 2007. With the cases studied a range of 4,200 to 113,000 records that were affected.
Do any of you reading this have a little twinge in your stomach? Can’t anything be easy anymore? Maybe some RX is in order. That was EASY!!!!
I had lunch today with one of our Cincinnati customers and he made the comment that his company had eliminated a lot of costs via their IT applications. He also said there was no more low hanging fruit in their IT applications. Everything is integrated and there are no easy changes. I laughed and said there is nothing easy any more; even my easy button quit talking!
In today’s world some IT applications have grown quite complex. It was not that long ago an application developer that knew business could do the business analysis, the technical design, program the application, test and implement it.
Enterprise IT applications today require a team of dedicated professional working together and a good process methodology. Many members of the team are specialized in a particular skill or a part in the development process.
One of the things that is sometimes overlooked or gets glossed over is testing and quality assurance. I have even heard developers say “why should I test, that’s what we have users for”. Because systems have become so integrated and complex, quality assurance is not something to be taken lightly. As a matter of fact, it is quickly becoming a specialty in and of its self. There are many aspects to quality assurance, but one that I think we will be seeing a lot more of in the coming months and years is the notion of Test Data Management. To be continued……….
This is the question that many organizations are still trying to answer today. Many organizations are just realizing the benefits of the BA role. One thing to realize, is those of us in the BA arena today are in the forefront of an infantile and growing profession. The International Institute of Business Analysis (IIBA)®, the professions governing body, was formed in 2004; incorporated in 2006. There are 827 certified professionals (CBAP)® in the world. Compared to the Project Management Institute (PMI)®, which was incorporated in 1969, offer five certification programs and has nearly 300,000 certified professionals. You may say that your company has had BAs for the last 5 or 10 years. Then I say your company is one of the forward-thinking organizations that has recognized the benefits that the BA role provides in developing IT business solutions.
Now I believe this discussion will go on for years; but as this is my blog, here I get to put my two cents in. First, let’s define the role of the BA in which we discuss. Many organizations have a quality assurance team, department or processes within the IT application development team. As these people support system or user acceptance testing procedures, these people are Business Analyst. For this discussion, I refer to the Business Analyst that works on the front end of the project life cycle. Who develops the Enterprise Architecture, gathers business requirements for business process improvements and makes the business case for IT business solutions projects to make those improvements.
As the role of the BA is to develop requirements and make the business case for IT application development projects, this is an IT function; therefore the BA is an IT position and should report to the IT management as opposed to the Business management. Although the duties that the BA performs may put him/her in front of external customers of the company, their goal is not to perform the business of the company but to recommend IT business solution projects to improve business processes within organization; this is an IT function.
If your organization is large enough to use terms such as Business Process Organization (BPO) and Project Management Office (PMO); then you should find the BA at the heart of the BPO. The purpose of the BPO is to analyze and recommend improvements to business processes. So now you say that in most organizations the BPO is a business team; I would reply that it should be a combination business and IT team. The improvement to business processes may require a business solution, such as upgrade or replace business machinery or training; or an IT solution, such as application enhancement, system training or system upgrade. Therefore, the BPO should be made up of business positions and IT positions working together to determine the best solution to business issues.
One thing that I would change in many organizations is that I believe the BA should sit more in the vicinity of the business unit(s) that they support as opposed to sit in the IT Department. BAs will be much more effective when they fully understand the business processes in place, issues that business workers face and the daily going-ons within the business unit(s). Also, easy approachability to the BA for the business gains buy-in to the duties and recommendations of the BA.
So there is my opinion on the subject, what is yours?
First, sorry for the tardiness of my posts. Between the holidays, coming back from the holidays, a cold, and a secret project (for now), I haven't had time to blog.. until now. My current focus has been a Facebook game application. Well it's still in the alpha phase, but I wanted to get the architecture up and running. There's nothing worse for an application development person than to finish your application, then find out you need to rewrite it (or worse) because of the architecture doesn't support it. Even without Zembly, setting up a Facebook application is pretty easy. Since I had most of the defaults already in, the only thing I need to do is to tell Facebook where my application resides. Since I don't have Zembly anymore, I have to put on my application development and network administrator hats on set up an application server.
My first test was to deploy the application into my local Tomcat. NetBeans does a great job of having the files available to you, but the thing you learn quickly is that there isn't a simple deployment piece. Tomcat needs a WAR file, so I tried to use the JAR command to WAR up the files in the dist folder. No dice. The war file needs a proper web.xml file to work properly. Rather than use workarounds on workarounds, I created a web application project in NetBeans, linked the jar file from my JavaFX project, and copied the JNLP and HTML files to my new project. I now have a WAR to deploy. Tomcat loves this file. I run and... “FILE NOT FOUND?” was heard all throughout Cincinnati. Your JNLP file that was created points to a servlet called internally by NetBeans. Make sure change the following lines:
<?xml version="1.0" encoding="UTF-8"?>
<jnlp spec="1.0+" codebase="http://your server.com/app path/" href="SBWarsTest_browser.jnlp">
<information>
<title>SBWarsTest</title>
<vendor>STAR BASE </vendor>
<homepage href="http://your server.com/app path/"/>
Once I made the change to localhost, everything was fine. Now I wanted a real application server, so I downloaded and installed Glassfish V.2.1 on one of our servers, changed the JNLP file and we are in business. I tried to hit it from my machine, and no dice. After some extensive research, I found out the the Java 7 EA JRE does not play well with JavaFX. I uninstalled it (which reverted to JRE 1.6.18), and it works. In Facebook, you need to set the canvas callback URL to your host application path. The result is the pretty picture you see at the top of my post.
Happy New Year!!! Welcome to a new year, new decade and a new beginning.
As the recession recedes and recovery takes hold, IT executives are looking at their project lists and trying to decide what their priorities are. Should we do application development in house or bring in an IT consulting company? Should we consider an open source application? What is the ROI? What’s a company to do? It doesn’t matter if your company is in Cincinnati, Dayton or Katmandu, the questions are the same.
Last month we did a pulse survey to see how IT leaders are managing ROI measurement. The results were surprising and sparked a lot of conversation here at STAR BASE, Inc. The thing that surprised us the most was the number of companies that did NOT look at ROI before doing a project. Most of our respondents (58%) do not.
Some of conversations we have had revolved around the idea of doing a project or installing an application just to stay in the game. Could you imagine a company of any size today functioning without email? I could argue that there is negative ROI with amount of time managing my email in box takes!
For those that measure ROI, only about half see the actual ROI align with the projected ROI most of the time. The other half report that they see the actual ROI align with the projected ROI less than half the time and most said seldom or never. I have often said that if management knew how much it was really going to cost to install that new ERP system before they started, they probably wouldn’t.
Since most of our respondents don’t look at ROI and of those that did, half said the ROI did not align, my question is this: How do you decide what projects to do? Are most companies spending money on IT because they need to “keep up with the Jones’ “? Is it because installing that new ERP will look good on everyone’s resume?
Get your copy of our ROI Survey results by going here.
When I went to JavaOne this year, I had some friends who went to the Google I/O conference a few days before. Besides getting a new G2 phone (lucky), they were raving about Google Wave. Google recently released Wave into beta, and I have had a chance to play with it.
For those who do not know, Google Wave is a new type of communication software that allows real time collaboration. I know, it sounds all buzzwordy, but it is real cool. Think of Wave as email, SMS, and a working SharePoint all in one. To start a Wave you select new and a text area displays. Select from your contacts to add people, write some text and press send. Sounds like email right? Well, what if after some correspondence, you need to bring other people into the loop? And those late comers are now asking new questions? I don't know about you, but I get confused trying to read emails with lot's of history, and getting new emails based off of some of that history. Google Wave fixes this because everyone is updating a single thread in real time. If you are added late, there is a play button to show the order of the messages. Since it is in real time, all response are shown when entered. You could follow a meeting while listening to a conference call, and ask questions during the meeting, instead of having a second meeting to discuss the first meeting.
Collaboration is the key aspect of Wave. I am using Wave to let some people in Brazil help me test my JavaFX application. As a Cincinnati based application development person, this already saves me time and money. I added a zip file, and instructions on how to use it. I can get their feedback, and update the zip file. I think all application development people can see how useful this is. I can update my code to my users, and have a history of feedback. This will work well for those “confused” management types who “forgot” their feedback.
Google Wave is also a development platform. You can create your own widgets to run on Google Wave. The widgets provided by Google are a poll widget, collaborative Sudoku, and emoticons. I have used the poll widget, and works nicely. If you have a yes/no/maybe question to ask, it really is useful. I have an idea of using TTS to create “talking” Waves.
The one thing I would like to point out is that you will be able to run the Google Wave engine on your boxes. That means you can have a “private” Wave and a “public” Wave. You can set access restrictions on Wave, so you can have control of who uses Wave. Now that it is in beta, look for an invite and get riding!
I was reading this article and as a Cincinnati based IT consulting firm owner, found it interesting. Social networks are influencing our everyday lives more and more each day. This research was conducted by Don Bulmer from SAP and Vanessa DiMauro According to them, there were six key findings:
1. Professional decision-making is becoming more social - enter the era of Social Media Peer Groups (SMPG).
Professionals want to be collaborative in the decision-cycle but not be marketed or sold to online; however online marketing is a preferred activity by companies.
2. The big three have emerged as leading professional networks: LinkedIn, Facebook & Twitter.
The convergence of Internet, mobile, and social media has taken significant shape as professionals rely on anywhere access to information, relationships and networks.
3. Professional networks are emerging as decision-support tools.
Decision-makers are broadening reach to gather information especially among active users.
4. Professionals trust online information almost as much as information gotten from in-person.
Information obtained from offline networks still have highest levels of trust with slight advantage over online (offline: 92% - combined strongly/somewhat trust; online: 83% combined strongly/somewhat trust).
5. Reliance on web-based professional networks and online communities has increased significantly over the past 3 years.
Three quarters of respondents rely on professional networks to support business decisions
6. Social Media use patterns are not pre-determined by age or organizational affiliation.
Younger (20-35) and older professionals (55+) are more active users of social tools than middle aged professionals.
There are more people collaborating outside their company wall than within their organizational intranet.
After reading this, a Bad Company tune came to mind, “Run with the Pack”. There is certainly safety in numbers. My question is this: If everyone is doing the same thing, are they giving up any competitive advantages?
“IT executives increasingly implement marketing initiatives to improve the communications with their business customers. But these efforts often focus solely on the brand aspects of the services under the IT’s control without understanding the business’ perception of IT. To maximize the success, IT must add business satisfaction assessments to its tool kit. Understanding business satisfaction requires qualitative and quantitative data that capture customer expectations and perceptions through different types of interactions such as interviews, panels, focus groups, complaint systems, and surveys. This report provides best-practice recommendations, survey templates, and questions to guide IT executives through the deployment of a business satisfaction assessment. It applies Forrester’s deep expertise in external customer satisfaction to the interface between business customers and their internal IT suppliers.” says a new Forrester report.
I have served on countless business application development teams within several organizations in the Southwest Ohio and Cincinnati Information Technology community, one thing I can say is that most IT organizations do not gauge business satisfaction with IT business solutions. I have served in only a couple of organizations where the business serves on the IT governance committee. An organization does not have to be “big” to have an IT governance committee. No matter what the size of the organization decisions are made as to priorities in IT work. IT governance does not have to be a long drawn out process or take great time commitment from the business or IT executives, but business involvement in IT governance goes a long way in gaining business buy-in as you roll out the IT business solutions to the business.
Involvement in IT governance is just one way that many organizations in the Greater Cincinnati area can improve the IT-business relationship. The Forrester report goes into ways to solicit and gauge business satisfaction with IT business solutions. Doing so should affect decisions concerning not only IT business solution delivery but also IT Infrastructure and IT outsourcing initiatives.
I recently read an article about the state of the IBM “i” and the amount of complaining by IBM application development and business partner folk. I know several RPG application development folk, and it sounds familiar. That made me think about my Java Application development and career. Are there things to complain about, and uncertainty about the future? Yes, but there are 2 reasons why the Java community is in a better place; the business model and the community. Before the IBMers call for a holy war, I said COMMUNITY! I am not talking about the strengths or weaknesses of the hardware or software. The business model for IBM is that they make the hardware and software, and partner for the sales and service. I think that is a viable model until IBM competes in the sales and services with their partners. If a lead is brought in by a small partner, they are awarded by giving the business to someone bigger. This sets up a confrontational relationship between IBM, the big partners, and the little partners. IBM can also decide whether or not you are worthy to be a partner. Why does this affect the software application development team? Because most consulting firm are selling SERVICES not HARDWARE. If they are not seeing business because of political fighting, they don't have to sell it. There are viable options on other platforms, where interference does not happen. IBM never fostered a community, they created a hierarchy with themselves as the head.
Certainly Sun has done some things that made myself and others unhappy. Besides, complaining, we actively pushed to remove barriers in our path. We do have an open source Java. Is there a IBM community that can work with RPG to make it work for them? I also think its about scale and timing. It's not like IBM software developers have their own AS/400 at their home. It's easy for me to create and use nearly any kind of application at my home in Cincinnati, and pretty cheaply. It makes it fun to tell non-technical people about my application development. Nobody but accountants want to hear about accounting programs. Java, and newer languages have grown up with the Internet. I have friends from all over the globe that have similar interests. If I have a problem, I can go online to a forum, friend, or web page to find what I need. I can read and write blogs to voice my opinion (like now). These things are not ingrained in the Legacy community, and in fact, have been actively campaigned against. It is my belief that any software, hardware, or service will die when there is no vocal community to support it.
People outside of Cincinnati may be shocked to know that I work with languages OUTSIDE of Java! I don't know any application development person, especially one who does web application development who doesn't use several languages. I have recently been working on Magento. What is that you say? Magento is an Open Source PHP ECommerce application based on the Zend Framework. You don't need to download Zend, just the Magento PHP files. We actually have Magento internally setup with a LAMP package, but I already have MySQL and Apache on my local machine, so I thought I'd tackle and individual install. The verdict? Well after a couple of small hiccups (don't use the Windows install for PHP, just unzip, and localhost needs to be a virtual host), setup was a breeze! Fortunately, STAR BASE, Inc. has enough experience to over come these issues. Magento is easy to customize products and catalogs, and would be a good choice for organizations to create their own ECommerce site. Magento is easy enough to implement without an IT Consultant, but an experienced consultant can save you time and frustration.
Seems like it has been a while since I have had a chance to do a post. For the last 3 weeks things have been absolutely crazy in our IT consulting world, but in a good way. We had a chance to go to the Techserve Alliance national conference in Las Vegas. I have heard all the jokes, including the one about it staying in Vegas. We did learn that just because you are pre-checked with the airline, does not mean that your bags are. We got our bags checked with literally a minute to spare and fortunately all made it back to Cincinnati.
Upon return, we signed a support contract for a new customer. They trust us enough to outsource their entire IT applications support to us. We have a real life example of an IT Strategy that was discussed at the conference (See #3). Not only was IT strategy discussed but business strategy as well. Here are some highlights:
1. Market Differentiation - customers have lots of choices, how will you stand out?
2. Improve Systems and methodology for delivering service- excellence, efficiency, depth of service.
3. Outsource what you can-eliminate the busy work that does not add strategic value.
4. Deal with the economy being slow to recover till 2012, spend your money wisely, hire wisely, fire quickly, and refine what is working, stop what is not.
5. Build Alliances with like minded providers in different industries and sell collaboratively to serve the customers' need.
My favorite of these five is number four. Said another way, its takin’ the basset hound to the farm. I’ll expand more on that in my next post.
Its good to see Cincinnati and Dayton area companies starting to embrace open source as an alternative to custom application development. As an IT Strategy consultant, I can say there is a place for both.
STAR BASE, Inc. just landed another Magento project. I have written about Magento before and this post has links to several others. These are not your father’s shareware packages. The packages we are working with are what I’m calling Commercial Open Source.
I’m curious, why have you or your company not implemented an open source option? Is it because the light at the end of the tunnel looks more like a train? Maybe we’re just ahead of the curve again and I need a little bit of Patience.
I attended the first meeting of the season for the Cincinnati IIBA® Chapter. They are doing a series entitled CIO Speaker Series, where they have the CIO from prominent companies in the Cincinnati area who have demonstrated a solid commitment to promoting the effective practice of Business Analysis in their organizations come and speak on how that commitment is put into practice within their organization.
Now I really thought this was going to be boring but the speaker; Jeff Wolverton, Senior VP and CIO of Great American Financial Resources, Inc. (GAFRI), captured my attention when he spoke about how he used the area of Business Analysis to turn his IT organization around and assist them in providing better IT business solutions.
Jeff has been with GAFRI for 11 years and has held the position of CIO for the past 8 years, but they have really put an emphasis on the area of Business Analysis and have begun to reap the benefits thereof here in the last year and a half.
He demonstrated how putting Business Analysis first changed the reputation of his IT staff within the organization from an IT production support group that is slow in delivering business applications that are often bug ridden, to an IT staff that develops great business application solutions that work for the business. GAFRI IT staff went from delivering solutions and telling the business to report any bugs found and they will fix them to delivering business solutions where they had found 85% of all bugs prior to user acceptance testing.
Jeff also spoke about how in last year’s economy where IT budgets in most organizations were being slashed, he received a double-digit increase; the largest increase in his 8 years as CIO. So how do you get that kind of budget increase and turn around the reputation of your IT staff and the business application solutions that they deliver? GAFRI did it by getting to the business requirements behind the business requests and implementing a systematic, repeatable project delivery process.
Jeff and his team put into place a new IT business solutions delivery process from the requirements gathering phase to project delivery (implementation). This new process was going to take much longer than the old process. What use to take a week will now take two to four weeks. How do you get business buy-in to wait for their business applications? When you deliver a business application solution in which the business usually reports several bugs during testing to delivering a solution in which the business reports almost no bugs, they see value in the new process.
GAFRI’s new IT business solution delivery process put emphasis on two areas: requirements gathering and application testing. They created new roles within their IT staff and put people in place with very specific duties to gain measurable increased value in these areas. They not only put IT staff through training, but they put the business through training on the new delivery process and the business role on working with the IT staff to drive better IT business solutions.
The first new IT role is the Requirements Analyst. This person works with the business in the beginning of the project to elicit and form clear and concise business requirements for the IT business solution. So many times when IT delivers a project they get the punch line to that Dr. Seuss rhyme about the Super Programmer, where the requester says ‘You gave me just what I asked for but not what I need!’. The Requirements Analyst works throughout the project, in a diminishing role, to ensure that the IT solution will meet the needs of the business.
The second new IT role created is the Test Analyst. Typically, testing is thought of after development is complete or nearing completion. In GAFRI’s model test plans are created before or as development starts and are based on the business requirements of the project. The Test Analyst either performs or supports IT Quality Assurance testing and supports User Acceptance Testing.
GAFRI is a shining example of how commitment to the area of Business Analysis can reap many benefits for the organization, both for IT and the business. The end result is better IT business solutions.
I have not one, but two JavaFX Kenai projects found here and here. First, I have to say Kenai is very useful. It is integrated into NetBeans (my IDE of choice), which means that all I have to do is create a new a project and call the “share it on Kenai” link. The process allows you to change the name of your project, and set the licensing (CDDL, GPL etc). Kenai itself is pretty cool too. It’s not your father’s forge. First off, anytime anyone commits a change a message gets sent out. That may not be earth shattering to you, but if there is more than one person in the code that is huge. I don’t have to guess who changed what. Since my email is tied to my phone, I find out almost immediately! You can do things other places offer like a forum, and mailing list, but the clean execution is nice. It is easy to find on the main page, and any responses in the forum go to my phone! The social networking aspect is something that I want to use. I live in Cincinnati, but I have friends all over the world. If someone helps me out on a project, I can chat with them through Kenai. The price is the best part my application development friends, free. When you sign up to Kenai, you get five free projects slots. I don’t know what happens after five though. I encourage all application development people to put their passion projects on Kenai.
Come on, come on, come on, come on now Touch me, babe! Can't you see that I am not afraid? ....... Yea, I have been listening to The Doors again. See the complete lyrics here. Actually we are trying to decide how, when and what to do marketing wise or as we say internally, how many times to “touch” the client. Even a Cincinnati based Information Technology Firm is not immune to the FUD Factor. What’s an IT Consulting Service firm to do?
One of the things that has stuck with me from my marketing class at MIT is when the professor said that the quickest way to burn through a million dollars and have nothing to show for it, was to start marketing and advertising. We certainly need to be marketing, but if companies’ are not in a position to buy, are the marketing dollars wasted?
Having been around for 19 years, this is the 3rd economic downturn we have experienced. We have come out of each one a little wiser and a little stronger. We have been positioning to leap frog our competitors during this one. We have seen an up tick in activity, just like everyone else. This is the 64 dollar question: Is now the time to spend the marketing dollars?
Since today I have more questions than answers, I invite you to leave comments on How?, When?, How often? What means? You would like to be marketed to. Comments will be posted following this blog, so contribute and check back to see what others think.
This is my last week at my Cincinnati client. My previous posts have been about reviewing the present. This post deals with my future. I am been in the development stages of a new application framework called History Slider. Basically, it allows you to move through time on a fixed map, and show information about that time period. For example, you could have a map of Cincinnati and Dayton, and graphically display the urban sprawl of these two cities. Stop anywhere on the slider and select either UI element, and you can find out the population of the city, it’s suburbs, and any other information you would like to use. I call it a framework because the maps and data can change, but the displaying of data through the UI will not. I even have plans for integration with Google Earth. If you are interested (especially if you are an application Development person), go here. This is an open source framework that is being written in JavaFX. A proof of concept test class is out there now.
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